More and more companies are integrating their various business information systems in an attempt to streamline IT and accounting processes. One of my customers recently decided to use Dynamics GP as their primary database for storing Login information for all their disparate systems.
Before I outline our approach to meeting their requirements, let me explain how they were doing this. Their recruiting and hiring process is fast-paced, to say the least. This company is opening new retail stores in new markets all the time, so their recruiters are on the road collecting applications daily and setting up new hire meetings every couple of weeks. In order to set up a new employee, the recruiter would fill out all the basic information in a spreadsheet, which was then passed on to the payroll department to create an employee record in Dynamics GP. The payroll department would then send a spreadsheet to the IT department with the new hires’ information. IT would set up the necessary logins and passwords in each system based on another spreadsheet summarizing the different systems required by each job title, then communicate these back (again via a spreadsheet) to the recruiting department. The final step for recruiting was to prepare (manually, using Word) a login sheet for each new hire to be distributed at their new hire orientation. In addition to this “workflow”, there were additional data elements that were often not captured or only partially captured, resulting in inaccurate information or worse: erroneous payroll transactions.
Overall, a cumbersome process relying on several people to remember to fill out all the necessary information and send a notification by e-mail that the shared spreadsheet was ready or attach and e-mail a new spreadsheet to someone in another department. Additionally there was frequently a need for cross-communication regarding missing pieces of information for some new hires. The primary pain point to be addressed was setting the appropriate commission flag in their point of sale system to ensure that employees received commissions when applicable.
The first step to address in developing their new process was removing the back-and-forth nature of creating employee information in their various systems. In order to handle the initial setup, we utilized Extender to create two new windows in Dynamics GP. The first window is attached to the Payroll Position Setup window and lists all of the user logins required by position code along with a commissionable flag. The second window is attached to the Employee Maintenance window and captures each employee’s logins for the various systems. Once this was complete, we published each of these windows as SQL Views using Extender views, then used Smartlist Builder to attach the two views and create a smartlist that IT could use to generate a spreadsheet of new hires along with their required logins defined by position code. Finally, we created a second smartlist that recruiting can use to create a mail merge in Microsoft Word for their new hire login sheets.
We changed the business process to remove the payroll department from the initial setup of new hires. The recruiting department now enters the employee ID and SSN in the employee maintenance window, along with the department and position code. The IT department merely checks the smartlist on a daily basis to determine if new hires have been entered by the recruiting department (if the logins fields are blank, this indicates a new employee record). If records are found, they export the list to Excel, and as the various logins are defined IT completes this spreadsheet and uses an Extender import to populate the logins window in Dynamics GP. Recruiting uses their login sheet mail merge smartlist to quickly generate the forms they need for orientations. The Payroll department completes an employee record after recruiting confirms the employee has attended an orientation and filled out all the necessary paperwork (this is also tracked using Extender windows on the employee maintenance window).
Now that I’ve written all of that, it looks very complicated, but it really simplifies and streamlines the process of adding new hires and their various logins into the numerous systems. In addition, the commissionable flag is now determined at the position code level instead of on an employee-by-employee basis, so there is much less room for error in setting up the point of sale system. In addition, because all of the logins are now stored in a single location, the IT department is able to use the SQL views to push login information into various systems automatically instead of having to set up each one individually. A similar process (utilizing the same Extender windows and SQL views) is used by the IT and Payroll departments to communicate changes in status (which often result in a change to the commissionable flag and login requirements) and terminations.
